What size should i get?
All our clothes are based on standard sizing and most of the products come with a tailor-made size chart. We strongly recommend getting 1 size bigger to ensure a better fit, as our clothes are tailor adjusted to the body, taking one size up will ensure you will fit in.
Our Shoes & Loafers are true to size, keep in mind that loafers don't have laces, they will have to fit tight . If you are unsure about your size, take one size up for loafers to make sure they will not fit too thight. We recommend going up 0.5 size if you normally have half sizes for a better fit.
To find your perfect size, please check the foot length in CM / INCHES provided . These are 100% accurate with the shoe.
Can I place a wholesale order?
You can contact us through support@Westmereatelier.com or our contact page! We will be happy to assist you.
Where are the products made?
We have a broad selection of products and to make sure we can offer you fair pricing and remain our Dress With Class - For Less slogan, we source our fabrics and materials on a global scale as each fabric might be cheaper in a different market.
How can I pay?
We currently offer the following trusted payment methods.
All credit card types
- PayPal
- Klarna
- Afterpay
- Amazonpay
- ShopPay
We have taken extra measurements to make sure each checkout is done encrypted & safe.
Do you have social media?
Yes, we currently have 2 official social media channels.
Instagram: @westmereatelier_crew
TikTok: @westmereatelier_crew
How long does it take to receive the orders?
We are currently experiencing a very high order volume, and shipping time might be longer than usual. We like to over-deliver so to keep it safe we take an average of the following:
- all orders will be dispatched within 1-2 business hours, this is also when you will receive your unique track and trace code.
- shipping will take around 3-10 business days depending on your location. We ship to around 75 countries.
- More detailed shipping times
Our average shipping times are;
🌏 Asia - 4-7 Business days
🌎 USA & Canada - 3-7 business days
🌎 LATAM - 5-9 business days
🌍 Europe - 4-8 business days
🌍 Africa - 5-10 business days
Do you ship overseas
Yes, we ship all over the world. We currently ship to 65+ countries. Shipping costs will apply, and will be added at checkout .
Currently Free Shipping applies on orders over $100 / €100 / £85
We run discounts and promotions all year, so stay tuned for exclusive deals on shipping.
Do you ship to my country?
We excluded countries we cannot ship to, from checking out. This means if you are able to check-out, we can ship to your country
Can I track my order?
Yes, once your order is shipped, we will provide you with a tracking number to monitor the progress of your delivery. You can also check your order on our tracking page: Track Your Order or on www.aftership.com/track
What are the return rules?
You can return a product for any reason within 14-days guaranteed. No questions asked.
We do not charge a return fee
The customer only has to bear the return label
How do returns work
By simply sending us an e-mail on support@westmereatelier.com or through the contact form.
Our support team will then guide you through the return process.
Our return address is:
Physical address: 2 Liscombe West, Liscombe Park, Soulbury, Buckinghamshire - LU70JL,
please do not send any returns here without contacting us first, since we need to create an internal ticket in order to refund the order.
When will I get my money back
Once we received your return, we will send you money back the day the return package arrives.
It may take up to 3-5 business days for the bank to process this.
When will I receive my cashback
In some cases we offer cashbacks, to prevent any hassles with returning the products and to compensate for any dissatisfaction.
When the cashback is approved it will be reflected on your bank account within 3-5 business days, you will get an e-mail about this.
How can I become an ambassador?
You can apply for becoming a Westmere Atelier ambassador by signing up through the link:apply here. You will then get notified by e-mail about your application
When will I get ambassador payouts?
You will get your ambassador payout commission 30-45 days after someone made a purchase through your unique link.
This payout delay (30-45 days) is because when someone does a return, we can still hold your commission payout, to prevent potential commission fraud.
How will I get ambassador payouts?
You will get payouts through the bank account you signed up with.
You will receive emails about how to get your first payout successfully.
How does the ambassador program work?
You will get a unique personal link you can share on social media, blogs, or elsewhere.
If someone makes a purchase through this link you will be granted 10% commission.
You can offer people 10% discount with your unique link.
Can I create content in exchange for free clothes?
Besides our ambassador program, we also do UGC collabs where we send you free items for original pieces of content.
To apply, please fill in this form
We'd love to hear from you
If you have any questions, please consult our FAQ . If you can't find the answer you're looking for, our team will be happy to help.
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